Digital Editions says that books are loaded on Kobo, but Kobo's library is empty.

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hello, having trouble loading content onto kobo (aura h2o). able add library books no trouble following directions online, has spontaneously stopped working.

 

situation:

i have books loaded onto adobe digital editions on computer, , authorized device (kobo).

i add copy book device.

when click "kobo ereader" within digital editions, says books loaded.

i eject ereader.

there no books in library.

 

i have tried:

reinstalling digital editions.

re-authorizing device

factory reset button on device.

i called kobo customer support line, , referred me adobe.

 

any ideas?

thanks help.

--lisa

has try reset reader standard settings , starts again new?



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