Adobe Acrobat XI has stopped working

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when try open pdf on specific network path message appear "adobe acrobat has stopped working". happen on specific folder, tried create new folder problem still same. user have full r/w  privileges starting root level , able open other files pdf without problem locally , on shared folder except on this. tried unistall , reinstall adobe. user have same problem . workaround toopen file adobe reader ... tried copy , paste file on desktop , able open it.

 

 

thanks in advanced help

hi angelol60416970,,

 

please provide exact dot version of software & os installed @ system .also check whether there update available software after going through "help > check updates "

follow thread reset preferences acrobat software :- how reset preference settings in acrobat.

if issue persist please check these links:- troubleshoot windows system errors, freezes | adobe software

                                                                               troubleshoot mac os 10.x system errors, freezes | adobe software  

if issue still persist please check different user account admin rights .

 

regards,

yatharth



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