video playback

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hi i've used premier elements 10 plenty of times before when i've imported video files in , added them timeline , clicked play theres no video playback audio? format of files avchd video (.mts) , i've tried changing them normal mp4. why ?

when add video timeline, there waveform (indicating audio) on clip?

 

have had microphone or headset plugged computer?

 

what operating system using?



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