Converting/Saving as Adobe PDF from Word - Hyperlinks change

so have large manuals , provide updates time time.  when we send out summary of changes , use pdf open hyperlinks take users right page need be.

 

we have done without fail long time.  started have new user task , reason hyperlinks changing when converting in word pdf.

 

example:

we might have link like   manual.pdf#page=15

 

should open pdf page 15.

 

when @ pdf created/exported % signs , "23" added.  hyperlink incorrect , shows -- manual.pdf%23page=15

 

i can't tell if word or pdf setting issue.  heard of this?

you need pound key go page 15. watch him / doing task , watch workflow. see kind of problem on web lot when people put spaces in filenames.

 

are using destinations?

 

 

this article might shed light:

https://support.microsoft.com/en-us/kb/186921

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