Windows 10 do not play videos or sound

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hi,

 

i upgraded windows 7 windows 10 , since cannot play online movies (mp4) or in real player can play movie without sound. being told download flash player pre-installed in windows 10. everytime try downloaded adobe shows me how got advance settings chech indicator enable, know alresdy i  hav done it.

 

any ideas or leads on how reslove issue.

 

thank you

 

emmanuel

i think doing browser , shouldnt erase old browser, reinstall. i'm , have done . i on youtube or tem xe ok



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