проблема после истечения пробной версии/ problem after trial version

-

скачивала пробную версию индизайна. после того, как пробный период истек, оплатила подписку на месяц. однако creative cloud пишет, дпже после оплаты, что якобы пробный период истек, оплатите. как быть? удаляла приложение уже и скачивала заново, это не помогло. буду очень признательна помощи! спасибо!

download trial indesign. ended , paid subscription . creative cloud still says trial period has expired , have bought oplatit.i subscriptions had not. how be? have deleted , did not help

thanks!

 

does cloud subscription show on account page?

https://www.adobe.com/account.html subscriptions on adobe page

if have more 1 email, sure using correct adobe id?

.

if yes

log out of cloud account... restart computer... log in paid cloud account

-sign in http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-id https://helpx.adobe.com/contact.html?step=zna_id-signing_stillneedhelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

if no

this open forum, not adobe support... need adobe staff help

adobe contact information - http://helpx.adobe.com/contact.html

chat/phone: mon - fri  5am - 7pm  (us pacific time) <=== note days , time

-select product , need with

-click on blue box "still need help? contact us"



More discussions in Adobe Creative Cloud


adobe

Comments

Post a Comment

Popular posts from this blog

Soustraire une selection

-
Image
bonjour,   une image sera plus parlante pour expliquer mon problème : je souhaite appliquer une couleur/texture pour mes routes, j'ai donc utiliser l'outil plume pour délimiter le contour qui m'intéresse. or celui-ci comprend les terres pleins, auxquels je souhaite appliquer une autre couleur/texture, même problème pour le rond point par exemple. comment puis-je soustraire une sélection (pas sur du terme) pour retrouver un terre plein blanc svp ?   sur photoshop cela correspondrait soustraire une selection     en espérant avoir été clair !   merci bcp ! More discussions in Illustrator adobe
Read more

After Effects: could not find dvaeve_dialogs.txt

-
hello,   i getting error message when trying launch application:   after effects warning: file 'c:\program files\adobe\adobe after effects cs6 \supportfiles\dvaeve_dialogs.txt' not found.   the application working fine without issues until today. there has been no system changes on computer either.   any ideas on how resolve issue?   thank reinstall prgram.   mylenium More discussions in After Effects adobe
Read more

Illustrator cs6 "Invalid Serial Number"

-
i trying re-install adobe illustrator cs6 on new machine users old machine being retired. when enter serial no invalid message. i work ministry of transportation, ontario , purchased volume licensing. make things better, original person deployed doesn't work here anymore. have following if needed:   order number end user purchase number reseller purchase order number agreement number   please help chris for licencing issues have contact adobe support directly no 1 in forum can or here. More discussions in Adobe Licensing adobe
Read more