Elements 12 will not open RAW image from new camera

hi

i have changed camera: panasonic g2 have replaced panasonic g7. when have attempted open raw file in elements 12 got following response. " file appears camera model not supported installed version of camera raw. please visit camera raw documentation additional information." does have idea of need do, appreciated.

many jenny

jennyd58258586 wrote:

 

hi

i have changed camera: panasonic g2 have replaced panasonic g7. when have attempted open raw file in elements 12 got following response. " file appears camera model not supported installed version of camera raw. please visit camera raw documentation additional information." does have idea of need do, appreciated.

many jenny

the answer question should in faq:

faq: photoshop elements work camera, or why won't raw files open?

every new camera model comes new raw format, unknown , incompatible previous software (adobe or other).

so, how can update software?

to extent, can update raw converter module of present elements version, elements 12, can't update more version 8.5 of acr while need version 9.1.

only current elements 14 can support version 9.1, using >> update feature.

if don't want pay upgrade elements 14, there free solution adobe.

it's adobe dngconverter menctioned in above faq. it's independent software, not plugin, can batch convert whole folder of raw files dng raw format elements 12 can read , edit.

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