photo downloader freezes up- I get the error message loading device list

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hello,

 

i have been using photo downloader in bridge 15 years , has never happened. when go file>get photos camera>the dialog box pops , message loading device list. wait , nothing happens. have control/alt/delete end task. thought try shut down computer , start over, after 45 minutes still shutting down had manually power off. i've got 407 gb left on c drive, don't know if issue.

 

i have built in card reader. have tried usb card reader well, , same thing happens.

 

if has solution, grateful. much.



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