Still Missing Pantone colors even after updating Pantone Color Manager

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greetings all,

 

this has been ongoing couple of years, , did ask pantone , never got answer. sent support email today, maybe i'll lucky. 4 digit colors not importing id or ai. never have. today, once again need 1 of colors and, no joy. updated pcm sure have latest 1 , still, colors not accessible.

 

i can view them in pcm, aren't coming in software. i'm running cs6.

 

any ideas? appreciate if have solution.

 

many thanks!

how trying them pcm id/ai? can either export relevant books (file > export > indesign/illustrator > lab) or do, file > save (as acb, lab) particular folder, copy files right places. on mac it's applications/adobe indesign cc 2015/presets/swatch libraries , applications/adobe illustrator cc 2015/presets/en_gb (or whatever language is)/swatches/color books.



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