Reader DC asks me to upgrade - after we purchased (and installed) the upgrade

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we purchased adobe acrobat reader dc license mac, installed , worked short time , stopped - when tried convert pdf word suggests purchase upgrade. 

 

contacted adobe (previous case #0187682182) - uninstalled , reinstalled.  worked day - , have same issue (it wants me upgrade, though we've purchased product)

 

is mac problem?

 

is because free adobe reader still installed?

hi sheilal13727172 ,

 

we sorry inconvenience.

would inform adobe reader dc free version provided , need not purchased . can downloaded adobe site , installed .

you have purchased adobe export pdf subscription .

could please let know exact message can analyse @ our end .

also try export pdf word link online : https://cloud.acrobat.com/exportpdf

let know if able convert pdf using link .

 

regards

sarojini



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