Printing - paper size isn't compatible with the installed media

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hi,

i purchased high volume printer on-sit printing @ events, dnp ds620a. dye sub printer have loaded media 5x7 prints.

 

i'm using osx 10.11.5. drivers , icc profile installed.

 

i can print preview in osx, , photoshop cc 2015. however, when attempt print print module in lightroom cc, error "the selected paper size isn't compatible installed media".

 

i've set paper size in page setup , print settings within lr, , have tried creating custom size. i've tried both horizontal , vertical orientation.

 

i don't know of other print size adjustments change in lr; lr sending isn't bieng accepted printer. fact can print photoshop indicates issue set incorrectly in lr.

 

do have ideas/suggestions?

 

thanks help!

hi whitesellj,

 

lightroom not reading printer or detecting properly. need update driver software on machine manufacture website.

 

also, try , print simple image 3x7 , check if helps.

 

regards,

mohit



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