Flash Player MSI install does not finish successfully

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hi all

 

i having difficult time trying figure out why msi installer flash player not finishing on of our computers getting mixed results across multiple machines , don't feel narrowing down much.

 

the problem: when installing adobe flash player using msi, flash installed (you can use , appears in control panel) installation gets stuck or prevents finishing. progress bar sit in middle , flash doesn't entry in programs , features. if installing silently (e.g. use pdq deploy) installer never complete , report pdq times out. prevent else installing until force close installer process via task manager or reboot.

 

the versions testing with:

  • 21.0.0.182
  • 21.0.0.242

 

i have tried:

  • disabling anti-virus
  • uninstalling anti-virus completely
  • completely uninstalling flash before reinstalling or installing on totally clean windows installation
    • it gets stuck when updating existing installation
  • deploying silently via pdq deploy
    • whether user logged on or not

 

i mixed results on different machines. on can install it, update it, or without av disabled or installed, on other machines stuck on fresh install. can't figure out why works on , not others. can think of reason why happening?

hi,


what operating system, including version, of impacted systems?

to verify, version 21.0.0.182 installed , attempting upgrade 21.0.0.242, correct?

 

please provide following files impacted system:

  • flashinstall.log file, saved @ c:\windows\system32\macromed\flash.  if 64-bit os, there's flashinstall.log file saved @ c:\windows\syswow64\macromed\flash. both files required 64-bit os
  • a verbose msi install log file.  run msi in verbose mode, option /l*v generate log file information.

 

upload files cloud.acrobat.com/send using instructions @ how share file using adobe document cloud.  post link uploaded files in reply.

 

thank you.

 

--

maria



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