Trying to open existing documents for editing freezing FrameMaker

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hello all,

 

how fix issue? can create new documents, , locked documents can open in "view only", can't (locked or unlocked) open editing documents. have subscription tech suite, i'm on newest version of fm. going have uninstall/reinstall?

 

thanks in advance.

where docs located? have rights folder? if doc locked, else editing or getting locked & not releasing lock?



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