Importing/Exporting Audio Issues

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i'm trying export clip of animation i'm working on, when try open file in media encoder exported, tells me "can't imported because source file has no importable streams". animation in animate file has no audio tracks whatsoever, , has been importing no problems until now.

 

so tried add audio track in animate gets rid of error, no matter mp3 file try import, says "can't imported". happened before in flash when needed have itunes , quicktime installed in order import mp3s, not have them, article adobe animate says no longer need these installed anymore work.

 

how can fix this? can't animation until can solve this.

i don't know itunes, ought able install quicktime. try here:

 

download quicktime 7.7.9 windows

 

pretty sure need export video or audio doing.



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