Adobe Colour Themes Palette not working

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for reason colour themes palette has stopped working, spins on loading squares (screen grab attached). have trashed preferences , reinstalled software still no joy. 2 other macs in studio work fine. can @ please?

 

 

 

screen shot 2016-04-21 @ 13.28.39.png

make sure creative cloud desktop app logged adobe id. desktop app in menu bar (mac) or task bar (windows). click "gear" icon > preferences > general > sign out. sign in adobe id.



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