Issues launching Lightroom 6 (not CC) in Windows 10, can anyone help?

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purchased lightroom 6 on 13th of april (5 days ago).   downloaded , seemed install without problems.  upon launching however, windows pop says lightroom must close.  can't further splash screen.  have spent several hours uninstalling, rebooting computer, , then  re installing, both on own, , adobe chat area no avail.  have attempted find answers here in forums, have given looking organized slice of crazy pie...  regretting purchase , level of support (as there seems none... chat joke , there no phone numbers).

 

looking forward see if can me sort issue out here in forums seems option available.  haven't clue if posting in correct area or not.

  thank in advance.

hi lanak,

 

you need turn off graphics processor lightroom preferences.

 

open control panel >> go device manager >> under display adapter graphics adapter >> right click , disable.

device manager gpu.png

 

now,

open lightroom

go lightroom preferences edit menu

click on performance tab

uncheck graphics processor

restart lightroom

 

open , check if works fine, go device manager , enable graphics processor.

 

let know if helps.

regards,

mohit



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