AME Fails, 'unknown error' when exporting

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trying export batch of sequences project.  media encoder gets through 2 or 3 of them fails export remainder.  there way 'reset' ame? trash preferences?  working on shared storage , edit mate can export same project, same sequences.   i've restarted, copied sequence footage new one.  nothing seems work.

 

running recent cc 2015 on new imac 27" retina 5k 4ghz core i7 32gb ram.

to clear preferences, please hold shift key while launching ame.

 

also, while ame not running, can try clearing media cache under following folders.

/users/<user name>/library/application support/adobe/common/media cache

/users/<user name>/library/application support/adobe/common/media cache files



More discussions in Adobe Media Encoder (AME)


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