Illustrator CC 2015 "Stopped Working"

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hello!

 

i'm on dell latitude e7240 trying use cc 2015. every time open illustrator panels , default screen open, when try create new page dialog box pops says "illustrator has stopped working." have tried restarting computer, resetting preferences, updating of adobe programs, , nothing has worked. has been incredibly frustrating, have client presentation due on monday, no access corporate technical support on weekend. guidance appreciated. thank you!



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