Unable to view entire image created from VP Raster File in Acrobat XI Pro

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we use software called vp raster allows edit raster images, such tif or pdf formats within autocad.

we save these files pdf format attaching our document management system.

 

in last couple of days, unable view these correctly within adobe acrobat. on version 11.0.14 , updated 11.0.15. can view cad edits have been made, not raster part of image.

 

all of co-workers able view full pdf, , can view full pdf if use reader, not acrobat.

 

other users on same version (11.0.15) able view full file.

 

can think of reason why have started see part of pdf , not whole thing?

 

i'm stumped!

 

apologies if wrong forum - wasn't sure post this.

 

many thanks.

in preferences enable entry "show large images".



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