Photoshop saving to web "could not complete. An unknown error has occurred"

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when try save 12 images made gif, says unknown error has occurred.
i dont know error is.

 

 

i have cs6.

 

can help? skærmbillede 2016-05-01 kl. 17.55.43.png

hi annerosat,anne rosat7512842

 

try , restore default preferences photoshop , perform action.

 

steps:

to re-create preferences files photoshop, start application while holding down ctrl+alt+shift (windows) or command+option+shift (mac os). then, click yes message, "delete adobe photoshop settings file?"

 

let know if helps.

regards,

mohit



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