eSign for iPad Access Token error

i'm attempting use adobe sign ipad. have adobe sign via browser on device works. use adobe id sign in app (because not have individual adobe sign account). once signed in, requests allow ipad access. tap allow access , pops following error.

 

unable sign in document cloud. error domain=nsurlerrordomain code=-999 "cancelled" userinfo={nserrorfailingurlkey=https://<ourdomainname>.com.echosign.com/oauth/token,nserrorfailingurlstringkey=https://<ourdomainname>.com.echosign.com/oauth/token,nslocalizeddescription=cancelled}

 

i need know means can resolve error. there reason can use adobe sign on computer, not ipad?

hi francesca,

 

sorry error. looks trying login sso id. can please let me know if including .com in saml subdomain? if can try removing .com , give try.

 

for e.g.:  if entering <ourdomainname>.com, try instead entering <ourdomainname>,

     or  if domain <ourdomainname>   has “.com” in it, try without “.com".

 

please let me know!

 

thanks,

aparna

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