Error 213:8 -Locked Duplicate Thread: https://forums.adobe.com/thread/2152573
*******locked duplicate thread: error 213:8
first of need post chat session had 2 different agents thought me.
next i'll ask if has advice on issue other whats posted in: error: "licensing has stopped working" | windows
i've tried on page no success.
now, troubleshooting, os windows server 2008 r2 64bit , i'm trying use acrobat x standard.
i know program work on machine because working fine until recently.
thank patience.
while wait, can try our community forums, experts available 24 hours day, 7 days week answer questions.
you can chat adobe experts live on twitch. see our schedule ask experts live, , "how to" video live streams, ask questions, , learn new skills!
you chatting princee.
please don’t close chat window or browser tab since end our chat session.
11:12:02 am
princee:
hello! welcome adobe customer service.
11:12:28 am
joshua:
hello
11:13:18 am
joshua:
did copy of message sent over?
11:13:40 am
princee:
i reviewing issue. please stay online , not close chat window or browser in order ensure our chat session not interrupted.
11:13:44 am
princee:
is first time are contacting adobe issue?
11:14:36 am
joshua:
i tried call support line first said don't support acrobat issues on phone
11:15:07 am
princee:
thank information.
11:15:09 am
princee:
may have serial number product?
11:15:22 am
joshua:
sure.
11:15:23 am
joshua:
****-****-****-****-****-****
11:16:09 am
princee:
well, issue had reported have dedicated team please stay connected while transfer concern team issue resolved in first contact itself. can please hold 1 - 2 minutes while transfer chat?
please wait while connect representative.
we still assisting other customers, thank patience. can try ourcommunity forums, available 24 hours day, 7 days week.
we still assisting other customers, thank patience. can try ourcommunity forums, available 24 hours day, 7 days week.
you chatting anand sri.
please don’t close chat window or browser tab since end our chat session.
11:21:42 am
anand sri:
hello! welcome adobe support.
11:21:49 am
joshua:
hello
11:22:04 am
anand sri:
please allow me 1-2 minute(s) review account details.
11:22:19 am
joshua:
ok
11:22:32 am
anand sri:
thank you
11:26:27 am
anand sri:
thanks waiting , sorryfor late response
11:26:41 am
joshua:
that's okay
11:27:13 am
anand sri:
as it's volume license, may know on email id order placed ?
11:27:50 am
joshua:
hmm
11:27:57 am
joshua:
i have end user id
11:28:03 am
joshua:
but not email
11:28:15 am
anand sri:
may know end use id please
11:28:30 am
joshua:
********
11:29:51 am
anand sri:
thank you
11:33:20 am
joshua:
i told there dedicated team issue. familiar problem?
11:33:55 am
anand sri:
thanks waiting
11:34:26 am
anand sri:
you have contact adobe forums team on https://forums.adobe.com/ , assist further
11:34:52 am
joshua:
....
11:35:23 am
joshua:
so lie? " well, issue had reported have dedicated team please stay connected while transfer concern team issue resolved in first contact itself. can please hold 1 - 2 minutes while transfer chat?"
11:35:55 am
joshua:
why transferred if going told go started..
11:36:39 am
anand sri:
i sorry, it's not lie, chat , call support no longer available acrobat 10, , support available on adobe forum
11:37:43 am
joshua:
the forum page lead me following troubleshooting guide:
11:37:45 am
joshua:
https://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html
11:38:10 am
anand sri:
please post query/issue, , team you
11:38:11 am
joshua:
solution 9 in guide told me contact support more help
thanks contacting adobe.
visit our forums. post questions , answers experts 24/7.
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