E_ADEPT_NO_TOKEN error

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this problem appears have no answer suggestions use different browser or contact publisher.  there more suggestions?

 

window 10 user.  e-book works on laptop not desktop.  same error.  have tried chrome, ie , firefox.  have 2 files same book (the old 2014) indicated  e_adept_request_expired, , new receive publisher indicates error getting license,  license server communication problem,  e_adept_request_ no_token error.

 

i have been working on problem several weeks , cannot find solution,  appreciated.

has ask publisher check file?



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