Error message "Please check your billing information".

-

i'm having message every time launch adobe cloud application, credit card expired last month , inserted new card make payment, still message remains. cant contact guys because "support chat" not working, please have 9 days fix issue or says block creative cloud , i'm in middle of important work. updated details (my credit card) 7 or 6 days ago , message still remains. heres image.

 

problem.jpg

contact support - link below click still need help? option in blue area @ bottom , choose chat or phone option...

make sure logged in adobe site, have cookies enabled, clear cookie cache.  if fails connect try using different browser.

 

creative cloud support (all creative cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvmn )



More discussions in Adobe Creative Cloud


adobe

Comments

Post a Comment

Popular posts from this blog

Soustraire une selection

-
Image
bonjour,   une image sera plus parlante pour expliquer mon problème : je souhaite appliquer une couleur/texture pour mes routes, j'ai donc utiliser l'outil plume pour délimiter le contour qui m'intéresse. or celui-ci comprend les terres pleins, auxquels je souhaite appliquer une autre couleur/texture, même problème pour le rond point par exemple. comment puis-je soustraire une sélection (pas sur du terme) pour retrouver un terre plein blanc svp ?   sur photoshop cela correspondrait soustraire une selection     en espérant avoir été clair !   merci bcp ! More discussions in Illustrator adobe
Read more

After Effects: could not find dvaeve_dialogs.txt

-
hello,   i getting error message when trying launch application:   after effects warning: file 'c:\program files\adobe\adobe after effects cs6 \supportfiles\dvaeve_dialogs.txt' not found.   the application working fine without issues until today. there has been no system changes on computer either.   any ideas on how resolve issue?   thank reinstall prgram.   mylenium More discussions in After Effects adobe
Read more

Illustrator cs6 "Invalid Serial Number"

-
i trying re-install adobe illustrator cs6 on new machine users old machine being retired. when enter serial no invalid message. i work ministry of transportation, ontario , purchased volume licensing. make things better, original person deployed doesn't work here anymore. have following if needed:   order number end user purchase number reseller purchase order number agreement number   please help chris for licencing issues have contact adobe support directly no 1 in forum can or here. More discussions in Adobe Licensing adobe
Read more