Acrobat Pro 9 Volume License Transfer

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hi all,

 

one of our customers got new pc , have acrobat pro 9 on it. acrobat pro 9 activated on old pc , need use same license key new one.

 

i have used belarc extract license info when try use same license key on new pc, says not valid.

 

the license have volume license , supposed auto deactivate old pc when put on new one. (correct me if wrong)

 

and deactivation option grey on old pc.

 

anyone has encountered same issue before or advice?

 

thanks in advance,

sean

hi seanx2157776 ,

 

please try verify serial number link : find adobe product serial number quickly

you need deactivate software old computer before putting in new computer .

also refer link : troubleshoot adobe activation , deactivation issues , error messages  , error: "the serial number not valid product" | adobe creative suite

could please let me know os version on new computer ?

 

let know if helps .

 

regards

sarojini



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