Premiere Elements 12 Editor will not open in Windows 10

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i have uninstalled , reinstalled using adobe guidance without success.  when click on editor , select either new or existing project, progress bar moves extended period before timing-out.  new hp spectre x360 4185nr running win 10 home version 1511 os build 10586.218.

 

i had same problem on previous sony vaio running win 7 professional, , thought hardware incompatibility.  wonder if adobe photoshop & premiere elements dvd purchased may have software defect.  can download premiere elements 12 , try installing it?

i contact customer care - elements things sorted.



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