After Effects CC 2015 | Can't install | Error: DF024
hi,
i tried install latest update of adobe after effects cc 2015.
to no avail. uninstalled adobe after effects cc 2015, booted again , tried totally new installation scratch.
again couldn't complete installation:
file:////tmp/0646e11e-def8-4aca-afd8-60d65e5f5934/summary.htm exit code: 7 please see specific errors below troubleshooting. example, error: df024 ... -------------------------------------- summary -------------------------------------- - 0 fatal error(s), 1 error(s) ----------- payload: adobe after effects cc 2015 13.5.0.0 {147ec100-14be-45ef-ab42-35baee7d02f0} ----------- error: df024: unable preserve original file @ "/applications/adobe after effects cc 2015/ adobe after effects cc 2015.app/contents/frameworks/ arrirawsdk.framework/arrirawsdk" (seq 2099) -------------------------------------------------------------------------------------
i looked error df024 , found this:
https://helpx.adobe.com/creative-cloud/kb/error-df024-installing-creative-cloud.html
issue
when install creative cloud application on mac os, receive following error:
"df024: unable preserve original file @ "/library/colorsync/profiles/recommended."
solution
make sure there isn't folder (instead of symbolic link) in location listed below.
…etc.pp.
i don't think text helpful in case.
my error message pointing folder inside of adobe after effects cc 2015.app.
should "remove" or "rename" folder , try again? or should uninstall again?
but then? tried uninstall , reinstall…
and here state of installation right shown in series of screenshots:
starting download:
after error message listed above here view of applications folder:
a view inside of adobe after effects cc 2015.app :
and yes, arrirawsdk symbolic link there. if click console pops message:
mac osx 10.7.5 german (edit)
mac osx 10.10.3 german
cc desktop app version 3.6.0.248
thank help,
uwe
hi,
exit code: 6, exit code: 7 installation errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
troubleshoot install logs | cs5, cs5.5, cs6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html information on how review installation logs.
let know if helps!
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