Captivate 9 - problem displaying closed captions in video

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problem - after publish captivate 9 project video, closed captioning not display watch video , listen audio.

 

i think followed captivate 9 instructions:

 

1 - audio file has been imported , saved in each slide.

2 - audio drop-down, chose audio management

3 - chose slide imported audio file , clicked 'closed caption' button @ bottom of screen

4 - on closed captioning tab, entered 3 rows of text slide

5 - saved , closed slide audio window

6 - on advanced audio management window, 'yes' appears in 'closed caption' column slide chose.

7 - closed advanced audio management window clicking 'ok.'

 

closed captioning not appear in preview.

when publish project computer, closed captioning  doesn't appear when publish project video or html5 / swf.

 

what missing?

did make sure the  each of 3 rows of closed captioning text selected?

cc_selected.png

did right click on each slide , select audio > closed captioning , adjust timing of synchronization there?

cc_editscreen.png

if not, missed.



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