Reader DC asks me to upgrade - after we purchased (and installed) the upgrade

-

we purchased adobe acrobat reader dc license mac, installed , worked short time , stopped - when tried convert pdf word suggests purchase upgrade. 

 

contacted adobe (previous case #0187682182) - uninstalled , reinstalled.  worked day - , have same issue (it wants me upgrade, though we've purchased product)

 

is mac problem?

 

is because free adobe reader still installed?

hi sheilal13727172 ,

 

we sorry inconvenience.

would inform adobe reader dc free version provided , need not purchased . can downloaded adobe site , installed .

you have purchased adobe export pdf subscription .

could please let know exact message can analyse @ our end .

also try export pdf word link online : https://cloud.acrobat.com/exportpdf

let know if able convert pdf using link .

 

regards

sarojini



More discussions in Acrobat Reader


adobe

Comments

Post a Comment

Popular posts from this blog

Adobe Refresh Managerについて

-
ノートパソコンでwindows8.1の環境のものです。今日、セキュリティーソフトの報告を見ていたら、昨日、adobe refresh managerをインストールしたことになっていました。私としては、見に覚えがありません。もしも、プログラムをインストールしたのなら、その許可を求めるウインドウが表示されるはずです が、そのようなことはありませんでした。私のノートパソコンには、adobe acrobat dcとacrobat reader dcがインストールされていて、pdfファイルなどを扱うために使っています。adobe refresh managerというのは、これらのacrobat製品に関係した正規のものでしょうか。acrobat製品の自動的なプログラムの更新が行われたということでしょうか。よろしくお願いしま す。 通常、acrobatやreaderのアップデートを管理するツール（adobearm）が常駐していますが、 それの更新処理を行うインストーラーがadobe reflesh managerのようです。 adobe reader update scheduled task? normal? Acrobatコミュニティフォーラム (Japan) でのその他のディスカッション adobe
Read more

Sizing images of multiple resolutions for print on a page of one resolution

-
this may basic photoshop question betrays lack of experience digital workspace, i'd know how lay out multiple images of varying resolutions on 300 ppi page intended print.   say have 3 images: 1 300 ppi, 3 x 4 inches,  4 x 5 inches, 900 ppi , third 4 x 5 inches, 600 ppi.   i've created single page 300 ppi, 8 x 10 inches. images fit, physical size. when drop 600 ppi , 900 ppi images page, blow twice , 3 times space, spoiling efforts lay them out. similarly, if cut ppi on higher-ppi images 300, blow well.   the possible option see might work resample/bicubic automatic. wouldn't reduce quality of image?   thanks! an image file single file no matter how many layers , images , image sizes  in there 1 resolution 1 resolution layers  , images have same resolution setting current resolution set document or file.   you can process image file , save out files have different resolution , different image size open image.  batch using photoshop  im...
Read more

Illustrator cs6 "Invalid Serial Number"

-
i trying re-install adobe illustrator cs6 on new machine users old machine being retired. when enter serial no invalid message. i work ministry of transportation, ontario , purchased volume licensing. make things better, original person deployed doesn't work here anymore. have following if needed:   order number end user purchase number reseller purchase order number agreement number   please help chris for licencing issues have contact adobe support directly no 1 in forum can or here. More discussions in Adobe Licensing adobe
Read more