reinstall Adobe Acrob XI on PC asks to register but thinks computer is offline

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hard disk failed, reinstall of existing product adobe acrobat xi, registered old pc. program prompts "register" or "skip".  if click register, there error message saying computer not on line , contact customer support. computer on line b/c typing on same computer.

 

do have re register product?  how do if thinks computer not connected internet?  , if product registered original purchase, how make register window go away?

 

thank you!

please read https://forums.adobe.com/thread/1499014

-try steps such changing browsers , turning off firewall

-also flush browser cache starting fresh browser

-check hosts file blocked entries https://forums.adobe.com/thread/1912777

http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html



More discussions in Installing, Updating, & Subscribing to Acrobat


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