Problem with Media Encoder CC 2015

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i have been trying encode h.264 file under 2 hours... did wednesday show going thursday show given me problems.  keep getting follow: 

- encoding time: 01:42:08
05/31/2016 09:08:47 pm : encoding failed
export error
error compiling movie.

unknown error.

i cleared cache file make premier rebuild.  still having same problem... quarter way in , halfway or more , error.  can encode smaller file no problem don't know do.  , have project though , 2 more go... been held up... please help... can't find anyway contact adobe.  says don't have phone support... use not sure why... pay monthly.... help  thanks!

this thread may useful: media encoder: error compiling movie - unknown error

 

 

 



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