How to review Installation Log files?

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how review installation log files?

 

if you're troubleshooting install errors creative suite 5, cs5.5, cs6, or cc , error occurred after clicked install, analyze main installation log:

 

1-    navigate log files in 1 of following folders:

  • windows 32 bit: \program files\common files\adobe\installers\
  • windows 64 bit: \program files(x86) \common files\adobe\installers\
  • mac os: /library/logs/adobe/installers/

 

the log file name includes product name , install date, followed with”. log.gz." extension .gz indicates compressed format.

 

2-    use decompression utility such winzip or stuffit decompress .gz file. once uncompressed, log file plain text file.

 

3-    open .log file using wordpad (windows) or textedit (mac os).

 

note: default, log files open in console on mac os. select of text pressing command + a, , copy , paste text editor before continuing.

 

4-    scroll bottom of log. in -- summary -- section lines start error: or fatal and indicate failure during installation process.

or,

you may use find feature “ctrl + f” (windows) & “command + f” (mac) , type “error” or “fatal “in search box, display results indicate failure during installation process.

 

5-    list of possible errors appear in installation logs,

see installation or launch log errors | cs5, cs5.5, cs6, cc.

 

 

for more details, review below mentioned documents:

troubleshoot adobe creative cloud install issues log files

troubleshoot adobe creative suite install issues log files



More discussions in Creative Cloud Download & Install


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