Adobe Presenter - Fatal Error

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i encountering "fatal error" when trying download adobe presenter onto macbook air (2015, 4 gb 1600 mhz ddr3, 1.6 ghz intel core i5). specifically, error reads "the akamai download manager has encountered fatal error: access denied". there option download files directly nothing happens when click on links. i've updated adobe reader , spoke apple customer care. because of specific error, directed adobe.  suggestions?

well, not adobe support

while forums open 24/7 may not contact adobe support @ times

chat help: mon - fri  5am - 7pm  (us pacific time) <=== note days , time

be sure remain signed in adobe id before accessing link below

creative cloud support (all creative cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html



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