Photoshop Elements 14 & Premiere elements 14 serial number doesn't work

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i bought elements retailer , serial number on receipt. after chasing tail through every get-serial prompt supplied , having redemption code denied after setting account i'm stumped. have $150 dollar disc wont install on macbook pro... why isn't serial number on cd sleeve , why have go forum answers adobe?

photoshop elements forum http://forums.adobe.com/community/photoshop_elements

select topic, click still need activate photoshop elements online chat

-http://helpx.adobe.com/contact.html?product=photoshop-elements or

http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

 

premiere elements forum http://forums.adobe.com/community/premiere_elements

select topic, click still need start premiere elements online chat

-http://helpx.adobe.com/contact.html?step=pre



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