Cannot Save As, Cannot Extract, Edit/Add Text

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i have 3 problems really.  cannot use "save as" or extract features.  each have error message:  unexpected network error occurred.

and when try edit/add text pdf error message:  form cannot edited in adobe acrobat dc.  please use adobe livecycle designer edit form.

this has been going on months , frustrating.  on phone support on hour. access computer couldn't figure out , told me they'd call me fix it. 2 months ago.

this question posted in wrong forum, captivate forum. adobe captivate has no extract feature @ all. have no idea application talking, if tell me can move question appropriate forum.



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