Unable to reactivate photo shop

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i paid $800 photo shop c56 , had running after cancelling monthly creative cloud plan photo shop deactivated , won't accept serial number. know how reactive photo shop purchased? tried customer support won't me on product.

are using serial number listed under adobe id?

 

https://accounts.adobe.com (plans & products > products > view products)

 

did uninstall cs6 before? did make sure deactivated before uninstalling it?



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