Why are no scanners listed in the "Configure Presets: Scanner" list and I can't search for any? (Acrobat Pro DC, Windows 10)

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i have installed samsung multi-function printer 3185.

i've installed scanner network device , use scan regularly.

i have installed original driver , samsung sw.

windows fax , scan works fine.

 

unfortunately, when try scan acrobat pro dc, tells me have no scanner installed , not let me search scanner.

 

any suggestions on how can work?

 

thanks!

hi azloon ,

 

please provide exact dot version of software & os installed @ system .also check whether there update available software after going through "help > check updates "

follow thread reset preferences acrobat software :- how reset preference settings in acrobat.

also if scanner connected on network please check after connecting locally system .

please check article :- troubleshooting tips scanner issues when using acrobat

 

please check different user account admin rights replicate issue .

 

regards,

yatharth



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