проблема после истечения пробной версии/ problem after trial version

скачивала пробную версию индизайна. после того, как пробный период истек, оплатила подписку на месяц. однако creative cloud пишет, дпже после оплаты, что якобы пробный период истек, оплатите. как быть? удаляла приложение уже и скачивала заново, это не помогло. буду очень признательна помощи! спасибо!

download trial indesign. ended , paid subscription . creative cloud still says trial period has expired , have bought oplatit.i subscriptions had not. how be? have deleted , did not help

thanks!

 

does cloud subscription show on account page?

https://www.adobe.com/account.html subscriptions on adobe page

if have more 1 email, sure using correct adobe id?

.

if yes

log out of cloud account... restart computer... log in paid cloud account

-sign in http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-id https://helpx.adobe.com/contact.html?step=zna_id-signing_stillneedhelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

if no

this open forum, not adobe support... need adobe staff help

adobe contact information - http://helpx.adobe.com/contact.html

chat/phone: mon - fri  5am - 7pm  (us pacific time) <=== note days , time

-select product , need with

-click on blue box "still need help? contact us"

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