Video not working right in editing

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so upgraded windows 10 odd reason video clips camera's won't work right.

the video clips avi recorded on kodak z5010, tryed webcam it's logitech c920 puts out mp4 clips.

it seems work fine wmv type clips.

 

the 2 main problems seem won't render , have no audio.

i think might codec type problem have no idea how fix

what think problem?

 

i'm using premiere elements 14 way.

first, did install quicktime when upgraded. still provides necessary support program.

 

second, @ point have no audio? when import video premiere elements, or when output premiere elements?

 

if when import video premiere elements, open audio mixer (under tools) , watch vu meters play movie. though don't hear sound, see meters reacting video's sound?

 

if you're not hearing audio when output video, player using play video? windows media player pretty lousy player. download free vlc media player , see if hear sound in it.



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