genarts sapphire and low-level exception error

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hi guys,

 

since 1 or 2 weeks i'm getting "low-level exception error" messages every time try use sapphire effect or transition.

didn't have trouble before, i'm curious.

 

tried switch between cuda open cl , software only,

deleted manytimes caches

and uninstalled premiere , reinstalled.

still having issue.

 

my system macbook pro retina 15" running mavericks , premiere pro cc 9.2.0

sapphire v9.02

 

hope can me!

got solution genarts support!!

 

if happens have same issues,

here info:

 

open file /library/application support/genarts/sapphireae/s_config.text text editor.

find line says "use_gpu: yes" , change "use_gpu: no" , save file.

then restart premiere , see if fixes it.

 

only thing, find s_config.text file in folder: applications/genartssapphireae/config



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