Trouble with Info-Capture Application interfacing with pdf documents from Reader XI

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hello,

 

i have been working vendor issue fixed have had no success of yet thought i'd reach out , see if in same situation software trouble interfacing adobe reader xi. have application called proformance info-capture (v5.0) use capture electronic signatures sends documents our document management software. adobe reader 11.0.13 installed (as certified for) can pull data form fields right info-capture , index form based on data generated in fields without issue. however, if update latest patches communication broken , our forms pull through without reading of data , need entered , indexed in software manually. proformance has not ben able bottom of thought shoot out there , see happens. assuming on info-capture side of things code isn;t working after security hole patched i'm not sure. if has worth looking @ i'd appreciate suggestions.

we (adobe) have no idea info-capture doing in software – ones can here.  sorry.



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