Unable to install/activate Acrobat 9 Standard

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i upgrading laptop user , had adobe acrobat 9 standard on old one.  (windows 7 64-bit on both laptops)  able copy key/serial number , deactivate product on old laptop.  tried install on new laptop , when enter serial number, states "invalid serial number."  have verified 24 digits long, , without hyphens, ran adobe cleaner, , waited day before trying again.  went , tried re-activate on old laptop , gives me same message serial number invalid.  not understand why not transfer serial number new laptop or why won't re-activate on old one. 

i unable use chat option not available/working.  shows text , not link initiate chat session.  there no phone or email support acrobat either, out of options...  appreciated!

invalid license http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

-http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html

-and http://forums.adobe.com/thread/1038761



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